Introduction
Thank you for shopping at Homoeoathome. We are committed to providing you with the highest quality homeopathic products and services. Please review our Returns and Refunds Policy carefully to understand your rights and obligations regarding returns and refunds.
Open Box Delivery
For our customers in Patna, we offer an open box delivery service. This allows you to inspect the product at the time of delivery. If you do not wish to accept the product, you can reject it on the spot without any charges.
Return Eligibility
For orders outside Patna, where open box delivery is not available, returns are accepted under the following conditions:
- Unboxing Video Requirement: You must record an unboxing video of the product. The video should clearly show the package being opened, the product inside, and any potential damage or defect.
- Return Request: If the product is damaged, defective, or incorrect, you must contact our customer service within 48 hours of delivery with the unboxing video as evidence.
- Return Period: You can return a product within 48 hours of delivery. If you decide to return a product, please ensure it is in its original condition and packaging.
Refund Policy
If a return is approved based on the criteria above, your refund will be initiated within 1-2 days of the approval. Depending on your payment method and bank processing times, the refund will be processed within 7-10 days.
Damaged, Defective, or Incorrect Orders
For all regions, if you find the product to be damaged, defective, or incorrect, and it was not an open box delivery, please follow the return eligibility process outlined above. Failure to provide an unboxing video may result in the rejection of your return request.
Contact Us
If you have any questions or concerns about our Returns and Refunds Policy, please contact us:
- Email: [email protected]
- Phone: 8210029080
Our customer service team is available 24×7 to assist you with any inquiries.
Changes to This Policy
We reserve the right to update or modify this Returns and Refunds Policy anytime. Any changes will be posted on this page. Please review this policy periodically to stay informed of any updates.